Marketplace Manager (Shopee, Tokopedia, TikTok Shop)

About us:

Medor is a leading recruitment partner in Indonesia and Asia-Pacific, bringing over a decade of experience. We specialize in finding top talent that aligns with company culture and expectations, utilizing thorough assessments to ensure the best fit. Our expertise covers all hiring levels across industries such as IT, construction, logistics, and finance.

About the customer:

Our client is a Bali-based regenerative wellness company specializing in premium moringa products. They operate an integrated business model that includes organic moringa farms, a licensed production facility, and a corporate office, ensuring full control over quality from cultivation to finished goods. With a strong commitment to sustainability, ethical practices, and health innovation, the company combines regenerative agriculture with modern manufacturing to serve both local and international markets. They are located in Umalas, Bali.

Job Summary:

We are looking for a Marketplace Manager to take full ownership of the company's Indonesian marketplace performance across Shopee, Tokopedia, and TikTok Shop.

You will manage marketplace operations end-to-end, from product listings, SEO, promotions, and store health to paid marketplace advertising and performance reporting. This is a highly hands-on, data-driven role where you will be expected to actively optimize performance and make decisions based on marketplace data.

Meta Ads and email marketing are managed by the CEO, while affiliate marketing and live streaming are handled by the Creator & Live Commerce Manager. Your primary focus will be marketplace growth and performance.

Responsibilities:

Marketplace Management

• Manage Shopee, Tokopedia, and TikTok Shop seller centers end-to-end.

• Continuously optimize product listings, including images, titles, SEO keywords, descriptions, variants, bundles, and A+ content.

• Maintain a regular schedule for refreshing and updating marketplace content.

• Manage pricing, vouchers, flash sales, campaign registrations, and platform promotional programs.

• Monitor rankings, conversion rates, click-through rates, and traffic sources.

• Identify underperforming areas and implement improvements.

• Maintain strong store health metrics, including response time, ratings, fulfillment scores, and penalty points.

Marketplace Advertising

• Plan, launch, and optimize Shopee Ads, Tokopedia Ads (TopAds), and TikTok Ads.

• Conduct keyword research, bidding, budget allocation, and ROAS optimization.

• Manage negative keywords and continuously adjust campaigns based on performance.

• Monitor marketplace advertising performance daily and optimize campaigns accordingly.

• Take ownership of marketplace paid advertising accounts, including Spark Ads.

• Manage advertising budgets and make data-driven decisions to improve performance.

Reporting & Analytics

• Prepare accurate daily sales reports covering Shopee, Tokopedia, and TikTok Shop.

• Conduct weekly performance reviews covering GMV, ROAS, ad spend, conversion rates, and top/bottom-performing SKUs.

• Track changes made and measure their impact on marketplace performance.

Shopify Support

• Update product images, banners, and promotional content when required.

• Update product pricing when requested.

• Support basic Shopify product management.

Cross-functional Collaboration

• Flag inventory risks to the Inventory & Logistics Officer before they result in stockouts.

• Coordinate campaign timing with the Creator & Live Commerce Manager to align advertising, live sessions, and affiliate activities.

Requirements:

• Proven experience in scaling Shopee and Tokopedia stores, with measurable results and performance metrics to demonstrate.

• Hands-on experience managing Shopee Ads, Tokopedia TopAds, and TikTok Ads with real advertising budgets.

• Strong understanding of marketplace SEO and keyword research within the Indonesian market.

• Highly data-driven and comfortable using marketplace dashboards to identify opportunities and take action.

• Strong visual judgment for product listing images and thumbnails.

• Comfortable with basic Shopify functions, including products, images, and pricing.

• Highly organized and reliable with daily and weekly reporting.

• Comfortable using AI tools for listing copy, keyword research, and reporting.

• Fluent in English & Bahasa Indonesia.

Nice to Have

• Experience in health, wellness, supplements, beauty, or premium F&B.

• Experience with inventory or marketplace listing synchronization tools.

For this position, the client’s budget is between IDR 13.000.000 - 15.000.000 net /month.