General Manager – Bakery & Coffee Shop (Placement in Medan)

About us:

Medor is a leading recruitment partner in Indonesia and Asia-Pacific, bringing over a decade of experience. We specialize in finding top talent that aligns with company culture and expectations, utilizing thorough assessments to ensure the best fit. Our expertise covers all hiring levels across industries such as IT, construction, logistics, and finance.

About the customer:

Our client operates a bakery and coffee-shop business in Medan. The company is looking for a General Manager to lead business performance, strengthen operational efficiency, and support profitable growth while maintaining consistent product quality and customer service.

About the role:

The General Manager will oversee the business’s overall operations, profitability, and team performance across outlets and supporting departments. This role requires a hands-on leader with strong commercial awareness, financial discipline, and experience in F&B operations.

You will work closely with department heads and the chef responsible for bakery and production operations to achieve company targets and implement operational improvements.

Key responsibilities:

• Develop and execute business plans, departmental targets, and initiatives to achieve sales and profitability objectives.

• Take ownership of P&L performance, budgeting, forecasting, cash-flow monitoring, and management reporting.

• Oversee outlet operations, ensuring consistent customer service, operational standards, and achievement of sales targets.

• Monitor food cost/HPP, labour costs, operating expenses, inventory accuracy, and waste; implement corrective actions when necessary.

• Coordinate with the chef responsible for bakery and production to align product availability, production planning, quality, and costing with business needs.

• Oversee purchasing, supplier negotiations, and supply-chain performance while maintaining approved raw-material specifications.

• Ensure effective stock planning, warehouse controls, and inventory transfers across production facilities and outlets.

• Maintain product quality, hygiene, food safety, and compliance with applicable business requirements.

• Lead department heads, establish clear KPIs, review performance, and support recruitment, training, and team development.

• Identify opportunities for business growth, including new outlets, sales channels, and B2B development.

• Ensure equipment and facilities are properly maintained to support reliable operations.

• Provide regular reports to management and shareholders covering financial performance, operations, risks, and improvement plans.

Requirements:

• Bachelor’s degree in Business Management, Hospitality Management, Finance, Food & Beverage Management, or a related field.

• At least 3–5 years of relevant F&B experience, with demonstrated management responsibility and readiness to take on a General Manager role.

• Candidates stepping into their first General Manager position, as well as recently appointed General Managers seeking a new assignment, are welcome to apply.

• Experience in bakery, café, restaurant, or retail F&B operations; experience managing multiple outlets is preferred.

• Strong understanding of P&L management, budgeting, financial analysis, and cost control.

• Good knowledge of food costing/HPP, inventory management, purchasing, and supply-chain operations.

• Proven ability to lead teams, coordinate departments, and drive accountability through KPIs.

• Strong analytical, negotiation, communication, and problem-solving skills.

• Proficient in Microsoft Excel and management reporting.

• English proficiency is preferred.

• Willing to be based in or relocate to Medan.

Compensation and benefits:

• Monthly salary: IDR 17–20 million.

• Performance bonus opportunity equivalent to 3–4 months’ salary, subject to achievement of all required KPIs and company terms.

• BPJS Kesehatan and BPJS Ketenagakerjaan.

• Relocation support to be discussed during the recruitment process.