Human Resource Manager (FMCG Industry - Placement in Dili, Timor-Leste)

About us:

Medor is a leading recruitment partner in Indonesia and Asia-Pacific, bringing over a decade of experience. We specialize in finding top talent that aligns with company culture and expectations, utilizing thorough assessments to ensure the best fit. Our expertise covers all hiring levels across industries such as IT, construction, logistics, and finance.

About the customer:

The customer is an established consumer-focused business operating in Dili, Timor-Leste. They are focused on expanding their retail presence and strengthening product availability across the local market. The company offers a dynamic environment for driven professionals who are motivated by commercial growth, team leadership, and high-performance sales execution.

Job Summary:

As the Human Resource Manager, you will oversee the company’s human resources function in Dili, Timor-Leste, supporting its FMCG and retail operations. You will manage recruitment, employee relations, performance management, training and development, compensation and benefits, and HR administration. This is a hands-on role that requires close collaboration with management and operational teams to build a capable workforce, strengthen employee engagement, and ensure consistent HR practices across the business.

Responsibilities:

• Establish the HR function, policies, procedures, and processes in line with the company’s business objectives.

• Manage end-to-end recruitment, workforce planning, onboarding, and employee offboarding across retail, sales, warehouse, and support functions.

• Serve as the primary HR contact for approximately 160+ employees and advise managers on day-to-day people matters.

• Handle employee relations, grievances, disciplinary matters, and workplace conflicts fairly and professionally.

• Oversee attendance, leave administration, employee records, and employment documentation.

• Coordinate payroll processing and administer compensation and benefits accurately and on time.

• Lead the transition to Mekari Talenta, including supporting system setup, employee data and process migration, and user adoption.

• Establish and manage performance review processes, supporting managers in setting clear objectives and addressing performance concerns.

• Identify training needs and coordinate programs to improve employee skills, leadership capability, and operational performance.

• Support employee engagement and retention initiatives.

• Ensure HR practices comply with applicable employment requirements in Timor-Leste, coordinating with local advisers where needed.

• Support visa and work permit administration for expatriate employees in coordination with relevant parties.

• Prepare HR reports covering headcount, recruitment, turnover, attendance, and other key workforce metrics.

• Maintain confidentiality and continuously improve HR systems, processes, and recordkeeping.

Requirements:

• Bachelor’s degree in Human Resource Management, Psychology, Business Administration, or a related field.

• Minimum 8 years of HR experience, including experience managing a broad HR function, preferably in the FMCG or retail industry.

• Experience setting up or leading HR processes across the employee lifecycle, including recruitment, employee relations, performance management, training and development, compensation and benefits, payroll coordination, and HR administration.

• Experience supporting operational teams such as retail outlets, field sales, or warehouse operations.

• Proven ability to develop HR policies, improve processes, and manage employee issues professionally.

• Experience supporting a workforce of comparable scale and working with leaders across different functions.

• Strong leadership, people-development, and stakeholder-management capabilities.

• Excellent communication, interpersonal, conflict-resolution, and problem-solving skills.

• Experience overseeing attendance, payroll coordination, and HR administration.

• Proficiency in Microsoft Office and experience using HRIS or payroll systems; experience with Mekari Talenta or a similar platform is an advantage.

• Experience implementing or transitioning to an HRIS is an advantage.

• Knowledge of employment practices in Timor-Leste is an advantage.

• Experience supporting expatriate employees, work permits, or relocation processes is an advantage.

• Indonesian nationality is preferred to support effective day-to-day communication with the team.

• Proactive, organized, approachable, and able to handle confidential information with discretion.

• Proficient in Bahasa Indonesia or Melayu and English.

• Willing to relocate to Dili, Timor-Leste, and visit operational locations as needed. Applicants from Indonesia are welcome to apply.

The client’s salary budget for this position is USD 1,000 per month.

Benefits:

• Relocation airfare and visa support for the employee and spouse/ family.

• Paid accommodation and electricity.

• Car and/or electric motorbike for personal and work use.

• USD 300 monthly after-tax food and housing allowance.

• Medical benefits for company-related injuries and general illnesses.